Terms and Conditions

1. Shipping

Shipping and packaging rates are £10.00 per order for unframed work(s), with an additional charge per framed work depending on its measurements.  Work is shipped recorded via the UK Royal Mail. These rates apply to sales shipped to the UK only; for shipping outside the UK please check with us.

2. Supplier

This website is operated by, and shows the original work of, artist Ann Bennett-Lofthouse at 80 Polstain Road, Threemilestone,Truro, R3 6DB UK.  Contact details are supplied on the Contact page of this site.

3. Right to cancel

You have the right to cancel your order under the UK Distance Selling Regulations which give consumers extra protection when buying online. You have the right to cancel the purchase of an item bought online, without having to give a reason, at any time within seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. If canceling you must return the goods to us at our contact address at your own expense, unless we delivered the item to you in error or the item is damaged or faulty, and you must do so as soon as possible after you have canceled the contract. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

4. Notices

Any notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee(s).


We respect your online privacy, which is important.  When you visit this site we do not collect or store any personal information from you, except when you choose to make a purchase.

The personal data you supply will be used to provide goods sold through our website to you. If you want to check your data, you have the right, subject to the payment of a small fee, to request access to personal data which we may hold or process about you.


As with almost every website, this one does collect general, freely available information about browser types and visits to the site so we can improve it. To do this the site uses cookies, if you choose to accept them, but the site also works fine without cookies if you are not using the shopping cart. Cookies are simple, harmless text files sent by websites to your browser, which stores them for as long as you allow. Then every time you look at a page on that website, your browser sends back a copy of that particular cookie so that the site knows who it is talking to. This is a bit like going to a convention where they temporarily put a name badge on you so people know who you are as you walk around in the conference. Without cookies websites simply cannot remember who you are from one minute to the next, and an online shopping cart could not function.

You can control the cookie settings in your own browser, stop or delete any and all cookies at any time, or deal with cookies on a site-by-site basis. You can set your browser to delete all cookies on a regular basis, for example when you close it, or once a day, week, or month. If you just accept all cookies from all sites and never delete them, search engines, advertisers and other parties eventually get a complete view of your online life, which is why UK and EU law now require sites to get your consent before they send you cookies  - it is your choice to accept or reject cookies.


Accessibility on websites means everyone can use them. Web Accessibility also means complying with UK disability and discrimination law, so everyone can access a website, even without using a mouse or screen. This site currently meets the standards set by the intenational web standards body W3C, the Web Content Accessibility Guidelines, but if you have any difficulties or concerns here please do contact us. Its always possible to test any website online for yourself, and report problems sites at FixTheWeb.net.

This site is using a responsive design, where page elements can rearrange or resize to create reasonable layout and usability on today's wide range of screen sizes and devices, including mobile and tablet ones.

8. Legal

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or connect edto the contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.